Privacy Policy

Who We Are

Craggs Carpet & Upholstery provides professional carpet, upholstery, and vehicle interior cleaning services across Oxfordshire and Gloucestershire. You can contact us by calling 07398 144 458.

What Data We Collect

We collect minimal personal data. When you contact us by phone to arrange a quote or booking, we may collect:

• Your name
• Your phone number
• Your address (for service delivery)
• Details about the cleaning work required

This website does not use contact forms, user accounts, cookies for tracking, or third-party analytics services.

How We Use Your Data

We use your personal data solely to:

• Provide you with a quote for our services
• Arrange and carry out the cleaning work you have requested
• Contact you about your booking

The legal basis for processing your data is the performance of a contract (or steps taken at your request prior to entering into a contract) under Article 6(1)(b) of UK GDPR.

Third-Party Sharing

We do not sell, rent, or share your personal data with any third parties for marketing purposes. We may share data only where required by law.

Data Retention

We retain your contact details and service records for up to 12 months after the completion of work, unless a longer period is required for legal or accounting purposes.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict the processing of your data
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please call us on 07398 144 458.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.